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Shipping Policy – Loot Lair

1. Introduction

This shipping policy provides comprehensive information regarding the delivery of your Loot Lair orders. We strive to offer a transparent overview of our shipping and logistics processes.

2. Processing Time

All miniatures are printed on demand.

  • Standard Orders: Our standard production and quality control window is 1–4 business days. This includes digital preparation, 3D printing, support removal, washing, and UV curing.
  • Large Orders: Exceptional or large-scale orders may require extended production time, taking 1–2 weeks to fulfill due to print volume and complexity.

3. Shipping Rates & Delivery Estimates

We partner with PostNL & DHL to ensure safe transit. All shipments include tracking.

  • Netherlands: €7.95 | Free from €75.00 | Delivery: 1–3 business days

  • Belgium: €10.95 | Free from €80.00 | Delivery: 1–5 business days

  • United Kingdom: €10.95 | Free from €80.00 | Delivery: 1–5 business days

  • Rest of Europe (EU Standard): €8.95 | Free from €75.00 | Delivery: 1–5 business days

Note on Courier Delays: Once your package is handed over to the courier, exact delivery times depend entirely on them. Postal delays can occur and are unfortunately outside our control.

4. International Shipping & Customs

For shipments outside the European Union (such as the UK), local customs fees, import taxes, or duties may apply. These charges are the sole responsibility of the buyer; Loot Lair does not cover or control these costs.

5. Order Modifications & Cancellations

Because our models are printed on demand, production often begins quickly. If you need to modify or cancel an order, please contact us immediately via our website chat or email. Once processing has advanced significantly, modifications may no longer be possible.

6. Delivery Issues & Damaged Packages

  • Unclaimed Packages: Ensure your delivery details are correct. If a package is returned due to an incorrect address or failure to collect it from a pickup point, additional shipping fees may apply for re-delivery.

  • Transit Damage: If an item arrives damaged, contact us within 7 days of delivery. Provide clear photographs of both the damaged product and the original packaging. Upon verification, we will issue a replacement free of charge.

7. Contact & Support

For any questions regarding your shipment or order status, reach out to our team at service@lootlair.nl.